Managed IT & Security Operations
Helpdesk, monitoring, backup and security for small and mid-sized teams — one predictable per-seat rate, one service agreement, one number to call at three in the morning. No block hours, no surprise invoices, no waiting until Monday.
Illustrative figures for this demo.
Status is reported by category. We publish which services are up — never which products they run on.
Pricing
A seat is one person with a company login, part-timers included. Count your people, pick the tier that matches your infrastructure, and you have the monthly figure before anyone calls you. Servers, on-site visits and regulated data are the only line items that move it.
Under 15 seats, cloud only — nothing in a server room.
$95 per seat / month
Billed monthly · 10-seat minimum · no setup fee
15 – 75 seats, or any mix of cloud and on-premises.
$128 per seat / month
Plus $185 per server / month · on-site visits optional
75+ seats, or any team carrying a compliance obligation.
$174 per seat / month
Includes audit-evidence support · annual contract
Worked example. Forty seats, hybrid infrastructure, two servers, four-hour response: 40 × $128 = $5,120, plus $370 for the servers. Every price on this page is invented for the demo, but the arithmetic is the arithmetic we actually use.
Coverage
Five disciplines, staffed continuously, reported on monthly. Nothing here is an add-on you discover at renewal.
One queue, staffed by engineers who already know your environment. Phone, email or portal — the ticket is the same either way.
Endpoints, servers and connectivity watched continuously. Most of what we fix, you never hear about — that is the point.
Nightly protection with retention you choose, and a test restore every week. A backup nobody has restored is a rumour, not a backup.
Identity hardening, patch discipline, phishing response and least-privilege access reviews. Boring, documented, repeated.
Control mapping, evidence collection and the access reports auditors ask for. We do not sell certification — we make the evidence easy to produce.
Service levels
Priority is set by business impact, not by who shouts loudest. These targets are measured from the moment a ticket is raised, and reported back to you monthly.
| Priority | What it means | First response | Target resolution | Coverage |
|---|---|---|---|---|
| P1 Critical | Work has stopped for a site or the whole company | 15 min | 4 hours | 24 × 7 |
| P2 High | A team or a business-critical system is degraded | 1 hour | 1 business day | 24 × 7 |
| P3 Normal | One person blocked, or a workaround exists | 4 business hrs | 3 business days | Mon – Fri |
| P4 Scheduled | Onboarding, moves, changes and planned work | 1 business day | By agreed date | Mon – Fri |
Counts are illustrative. Bar lengths are relative to the highest month; every figure is printed beside its bar.
Get a quote
No forms full of dropdowns to guess at. Write a few sentences about how your team works and what is going wrong — how many people, where they sit, whether anything lives in a server room — and the form reads it, fills in what it can, and asks only about what you left out. You get a monthly figure at the end, not a promise that someone will be in touch. Use the Get a monthly quote button in the corner to begin.
Tell us your trade and town. We’ll stand up a branded instant-quote flow and email you the link — no sales call required.